Refund Policy

Bekonta is a simply a platform that enables users to buy bitcoin We are Bitpeza Technology Limited, a corporation with offices at Suite AD4, Apo Sparklight Mall, Durumi Phase 2, Abuja (Abuja, FCT) with company number RC1576235
For any access request, questions, or inquiries about how we use your Personal Information, please contact us at [email protected]

Unauthorised Transactions.

If an Unauthorised Transaction occurs as a result of our failure, we will refund you the amount of that transaction by no later than the end of the next business day after becoming aware of the Unauthorised Transaction and restore your BKT Wallet funds. Generally, you will not be liable for losses incurred after you have notified us of the Unauthorised Transaction or if we have failed at any time to provide you with the means for notifying us.

Where there is a dispute between us and you regarding whether or not a transaction is an Unauthorised Transaction, we may (but are not obliged to) temporarily credit your BKT Wallet whilst we settle the dispute. Where we determine that the transaction was authorised, we may reverse that credit and correct errors made in any statement of BKT Wallet without prior notice to you, although please note that during this period your BKT Wallet may be temporarily locked to avoid further Unauthorised Transactions. You will also be liable to us (as a debt) for any BKT Wallet Funds you have transferred which was temporarily credited to your BKT Wallet.

You will be liable for the first 10,000 Naira of any losses you incur in respect of an Unauthorised Transaction which arises from the use of lost or stolen credentials (for example when you have failed to keep the login details for your Bekonta Account secure), and if you are fraudulent, or you intentionally or negligently fail to carry out your obligations under this Agreement and this results in Unauthorised Transactions (for example, if you deliberately share your email and password with a third party, or are grossly negligent in keeping your email and password secure, in both cases, you will be liable for all resultant losses incurred as a result of any such Unauthorised Transactions, not just the first 10,000 Naira.

Incorrect Transactions.

Account: means a Bekonta, Bekonta or BKT Account Where an Incorrect Transaction is made as a result of our action or error we shall refund to you the amount of that transaction without undue delay and restore your BKT Wallet to the state in which it would have been had the Incorrect Transaction not taken place. We will also endeavour to provide you with reasonable notice where possible. We will also pay any charges for which we are responsible, and for any interest which you can show that you have had to pay as a consequence of any Incorrect Transaction.
Irrespective of our liability, on your request, we shall try to trace any Incorrect Transaction initiated by you free of charge. However, we cannot guarantee that we will be able to trace such transactions.

Refusing to deal with Regulated Third Parties

We may refuse access to Regulated Third Party for objectively justified and duly evidenced reasons relating to unauthorised or fraudulent access to your E-Money Wallet. In such cases, unless we are prohibited by applicable law, we will inform you that that Regulated Third Party's access has been denied and the reasons why. We will permit access again once we are satisfied that the reasons for refusing access no longer exist.


By opening a Bekonta Account with us you provide your explicit consent to us providing payment services (i.e. the Bekonta Services) to you. You can withdraw this consent at any time by closing your Bekonta Account.